WHILE CHECKING OUT, PLEASE PROVIDE EMAIL INSTEAD OF THE PHONE NUMBER!!

WHILE CHECKING OUT, PLEASE PROVIDE EMAIL INSTEAD OF THE PHONE NUMBER!!

DigiVaultMarket
DigiVaultMarket

Return Policy

  • At digivaultmarket, customer satisfaction is our top priority. We strive to provide high-quality digital products and accounts that meet your needs. However, we understand that there may be instances where you may need a refund or exchange. This Return Policy explains our policy regarding returns, exchanges, and refunds for digital products.

    1. Digital Products & Accounts
    Due to the nature of digital products and online accounts, we generally do not offer returns or exchanges once the product has been accessed, downloaded, or activated. This includes:
    SEO Tools
    VPN Accounts
    AI Tools
    eBooks and Digital Resources
    However, if you encounter any issues with the product, such as technical problems or incorrect deliveries, please contact us and we will do our best to resolve the issue.

    2. Refunds Policy
    Refunds may be issued under the following circumstances:
    Non-Delivery of the Product: If you do not receive the digital product you purchased due to issues on our end, such as an error in delivery or incorrect product details, please notify us within 48h of purchase. We will investigate the issue and, if applicable, issue a refund or provide the correct product.
    Defective Product: If the digital product or account is defective (e.g., non-working login credentials, faulty software), we will offer a replacement or issue a refund after verifying the defect.
    Unauthorized Charges: If you believe you were charged for a product you did not authorize, please contact us immediately, and we will investigate the matter. If proven unauthorized, we will process a refund.
    Note: Refunds are not issued for change of mind or accidental purchases once the product has been accessed, downloaded, or activated.

    3. Refund Process
    If you qualify for a refund, we will process it as follows:
    Contact us with your order number and a detailed description of the issue.
    Once we verify your claim, we will notify you of the approval or rejection of your refund.
    If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

    4. Exchanges
    We only replace digital products if they are defective or damaged. If you need to exchange it for the same product, please contact us. In cases where an exchange is not possible (such as a discontinued product), we may offer a refund or an alternative product of equal value.

    5. Contact Us
    If you have any questions or need assistance with a refund or return, please reach out to our support team